FAQ

Frequently Asked Questions – BBEAUTYFY 💜

Welcome to BBEAUTYFY!

Have a question about our beauty products, your order, shipping, or returns? We've gathered the answers to the most frequently asked questions to make your shopping experience as easy as possible.

Products & Beauty Tools

What products does BBEAUTYFY offer?

BBEAUTYFY offers a selection of beauty accessories, makeup tools, hair styling devices, skincare gadgets, and self-care essentials designed to complement your everyday beauty routine.

How do I choose the right product?

Each product page includes information about its features, specifications, and intended use. We recommend reviewing these details before placing your order.

Are your beauty devices suitable for all skin and hair types?

Suitability depends on the product and your individual needs. Always check the product description and follow the manufacturer's instructions and safety recommendations.

Do your beauty devices come with instructions?

Usage information and instructions are provided where applicable. If you need additional guidance about a specific product, feel free to contact our customer support team.

Orders & Payments

How do I place an order?

Simply browse our collections, select your favorite products, and add them to your cart. Proceed to checkout, enter your shipping information, and complete your payment.

You'll receive an order confirmation by email.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at contact@bbeautify.com, including your order number.

We'll check whether changes are still possible based on your order's preparation and shipping status.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Is my payment secure?

Payments are processed through the payment services available on our Shopify store.

Shipping & Delivery

Where does BBEAUTYFY ship?

Available shipping destinations are displayed during checkout.

How long does delivery take?

Delivery times vary depending on the product, its availability, and your location.

The estimated delivery timeframe applicable to your order is provided before you complete your purchase.

How can I track my order?

Once tracking information becomes available, you can follow your shipment using the details provided.

Why did I receive my order in separate packages?

Some products may be shipped separately depending on their availability or dispatch location.

What should I do if my package is missing or delayed?

Please contact us at contact@bbeautify.com with your order number so we can investigate the delivery status.

Returns & Refunds

Can I return a product?

Yes. For eligible purchases, you generally have 14 days after receiving your order to notify us of your decision to withdraw.

Certain legal exceptions may apply, particularly to unsealed products that cannot be returned for health protection or hygiene reasons.

Please refer to our Return Policy for further details.

How do I request a return?

Our team will provide the necessary return instructions.

Where should I send my return?

Our return address is:

BBEAUTIFY Stock
23 chemin de Pierresca
13124 Peypin, France

Please contact our customer service team before sending your return.

Who pays for return shipping?

For a standard withdrawal, direct return shipping costs are the customer's responsibility, as stated in our Terms and Conditions of Sale.

For defective or non-conforming products covered by statutory consumer guarantees, the applicable legal protections remain in effect.

What if my product arrives damaged or defective?

Please contact us at contact@bbeautify.com with your order number, a description of the issue, and photographs if available.

We'll review your request and assist you in accordance with your statutory consumer rights.

When will I receive my refund?

For a valid withdrawal, refunds are generally issued within 14 days of receiving your withdrawal notice.

For physical goods, reimbursement may be withheld until the returned products are received or proof of their return shipment is provided, as permitted by law.

Customer Support & Privacy

How can I contact BBEAUTYFY?

You can reach us through:

Email: contact@bbeautify.com
Phone: +33 7 36 90 35 75

For questions about an existing order, please include your order number.

Is my personal information protected?

We process personal data in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

For more information, please review our Privacy Policy.

Still Have Questions?

We're always happy to help!

Whether you're looking for product information, assistance with an order, or guidance on returns, our team is here to support you.

BBEAUTYFY – Beauty your way. 💜

FAQ